KNEXGEN LIMITED trading as Cyber Grid Security
Company number: 10842867
Registered office: Penrhos Manor, Colwyn Bay, LL29 7YW
Last updated: 3 September 2025
1. Introduction
These Terms and Conditions (“Terms”) govern all services provided by KNEXGEN LIMITED trading as Cyber Grid Security (“we”, “us”, “our”) to any individual or organisation (“you”, “your”). By engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services
2.1 We provide a range of cyber security services, including but not limited to penetration testing, security audits, risk assessments, awareness training, consultancy, and remediation support.
2.2 The specific scope of services will be set out in a proposal, statement of work, or order form agreed between us and you (“Engagement”).
2.3 We will use reasonable skill and care in delivering the services, in line with industry standards. However, no service can guarantee absolute security.
3. Client Responsibilities
3.1 You must ensure you have the legal right, authority, and permissions to request our services in respect of the systems, data, or personnel to be assessed.
3.2 You are responsible for providing accurate information, cooperation, and timely access to systems or personnel as reasonably required.
3.3 You remain responsible for implementing any recommendations or remedial actions set out in our reports. Our role is advisory, and we do not accept liability if you fail to act on our guidance.
4. Deliverables
4.1 Deliverables may include reports, risk registers, recommendations, or training materials.
4.2 Unless otherwise agreed in writing, all intellectual property rights in deliverables remain owned by us. We grant you a non-exclusive, non-transferable licence to use deliverables internally for your own security purposes.
4.3 You may not disclose, copy, distribute, or publish our deliverables without our prior written consent, except where required by law or regulators.
5. Fees and Payment
5.1 Fees for services will be confirmed in writing before work commences.
5.2 Payment is due between the 24th and 28th of the relevant month, unless otherwise stated on the invoice.
5.3 All fees are exclusive of VAT and other applicable taxes, which will be charged at the prevailing rate.
5.4 If you fail to make payment on time, we may charge statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
6. Term, Renewal and Cancellation
6.1 Engagements may be one-off, monthly, annual, or other recurring terms, as agreed in writing.
6.2 Contracts automatically renew unless either party gives at least 14 days’ written notice before the renewal date.
6.3 Either party may terminate with 30 days’ written notice.
6.4 We may suspend or terminate services immediately if you fail to pay on time, breach these Terms, or if continuing the Engagement would breach applicable law.
7. Confidentiality
7.1 Both parties agree to treat as confidential all information received from the other that is marked or reasonably understood to be confidential.
7.2 We may use your confidential information only for the purposes of delivering the services.
7.3 These obligations do not apply to information that is already public, independently developed, or legally required to be disclosed.
8. Data Protection
8.1 Each party will comply with all applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
8.2 Where we process personal data on your behalf, we do so only as a processor in accordance with your documented instructions.
8.3 Further details of our data handling practices are set out in our Privacy Policy available on our website.
9. Liability
9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability which cannot be limited by law.
9.2 Subject to clause 9.1, our total liability to you in respect of any claim is limited to the total fees paid by you for the services in the 12 months prior to the event giving rise to the claim.
9.3 We are not liable for indirect or consequential loss, including (without limitation) loss of profits, revenue, business, goodwill, or data.
9.4 Some services (such as penetration testing) may cause disruption to systems. While we take reasonable care, you accept that such risks cannot be fully eliminated.
10. Intellectual Property
10.1 All intellectual property rights in methodologies, tools, training materials, and other know-how remain our property.
10.2 We grant you a limited licence to use such materials solely for internal purposes related to the Engagement.
11. Service Availability and Maintenance
11.1 Services are normally provided during our business hours.
11.2 Where planned maintenance may affect service delivery, we will aim to give at least 48 hours’ notice.
12. Complaints and Dispute Resolution
12.1 Complaints should be submitted via our customer portal at hub.cybergridsecurity.co.uk or by email to hello@cybergridsecurity.co.uk.
12.2 We will acknowledge complaints promptly and aim to resolve them within a reasonable time.
12.3 These Terms are governed by and construed in accordance with the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. General
13.1 We may update these Terms from time to time. Updated versions will be published on our website and take effect from the date of publication.
13.2 You may not assign or transfer your rights under these Terms without our prior written consent. We may subcontract parts of the services, but remain responsible for overall delivery.
13.3 Notices may be served by email or in writing to the registered office address.
13.4 If any part of these Terms is found invalid, the rest remains enforceable.
KNEXGEN LIMITED trading as Cyber Grid Security
